Update: Before we even got around to sending in a claim, American Airlines sent us some lovely letters of apology, with travel vouchers for $500 each.
Another travel update: JetBlue sent us an email telling us how sorry they were for the service problems on Valentine's Day, even though our flight wasn't even delayed significantly (non-stop Oakland to Dulles). Yes, it took multiple calls to get through to their phone system, in order to confirm that the flights weren't affected.
I'm more annoyed by the bad grammar in their apology:
"As a customer scheduled to be on one of our flights during this period, we know we let you down."
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Another travel update: JetBlue sent us an email telling us how sorry they were for the service problems on Valentine's Day, even though our flight wasn't even delayed significantly (non-stop Oakland to Dulles). Yes, it took multiple calls to get through to their phone system, in order to confirm that the flights weren't affected.
I'm more annoyed by the bad grammar in their apology:
"As a customer scheduled to be on one of our flights during this period, we know we let you down."